Policies
Policies
Policies
Privacy Policy
1. Introduction
1.1 Key Terms & Definitions
To help you understand this policy, here are some of our key definitions:
"Child" or "Children": Refers to a child who uses the Service under the consent and supervision of their Parent.
"Parent": Refers to a parent or legal guardian of a Child.
"Personal Information": Refers to information that identifies, relates to, or could reasonably be linked with a particular individual or household.
"Service": Refers to the Aiino AI mobile application, our website, and all related content and features provided by us.
"We," "Us," "Our," or "Aiino": Refers to the company providing this Service.
1. Introduction
1.1 Key Terms & Definitions
To help you understand this policy, here are some of our key definitions:
"Child" or "Children": Refers to a child who uses the Service under the consent and supervision of their Parent.
"Parent": Refers to a parent or legal guardian of a Child.
"Personal Information": Refers to information that identifies, relates to, or could reasonably be linked with a particular individual or household.
"Service": Refers to the Aiino AI mobile application, our website, and all related content and features provided by us.
"We," "Us," "Our," or "Aiino": Refers to the company providing this Service.
1. Introduction
1.1 Key Terms & Definitions
To help you understand this policy, here are some of our key definitions:
"Child" or "Children": Refers to a child who uses the Service under the consent and supervision of their Parent.
"Parent": Refers to a parent or legal guardian of a Child.
"Personal Information": Refers to information that identifies, relates to, or could reasonably be linked with a particular individual or household.
"Service": Refers to the Aiino AI mobile application, our website, and all related content and features provided by us.
"We," "Us," "Our," or "Aiino": Refers to the company providing this Service.
2. What Information We Collect
Aiino collects only the minimum information required to provide and improve our services. We are transparent about the types of data we collect and how we use it.
2.1 Information You Provide to Us
Parent Account Information: When you create an account, we collect your email address and password. This information is used to authenticate your account and manage your subscription. Your password is securely hashed using SHA-256 encryption and is never stored in plaintext.
Payment Information: To process your subscription, we use trusted third-party payment processors such as Apple Pay, Stripe, or Google Play’s Billing System. We never store your full card details. We only receive a secure payment token to confirm your subscription status.
Child Information (provided by the parent): During account setup, you provide minimal information about your child:
Nickname: We encourage the use of non-identifiable names to protect your child’s privacy.
Age: This helps us customize the educational content to be age-appropriate and effective.
Note: We do not collect personally identifiable information (PII) from your child such as real names, photos, videos, audio, location, or contact information.
2.2 Information Collected Automatically
Device and Technical Information: We collect details such as the device’s IP address, browser type, operating system, mobile carrier, and device model. This information helps optimize the app’s performance and provide a seamless user experience across different platforms.
Usage Data: We collect data on how the app is used, such as which features are accessed, duration of use, and interactions with educational content. This aggregated and anonymized data helps us improve the app’s functionality and educational methodology.
General Location Information: "We do not collect precise GPS location data from your device. However, we collect your device's IP address, which may be used to infer your general geographic region (e.g., country or state). This information is used solely for compliance purposes, such as displaying the correct parental rights notices required under GDPR or COPPA. The location data is neither stored nor shared with any other parties for tracking or personalization purposes. Any location data inferred is used temporarily for compliance with privacy laws and is not retained for longer than necessary.
2.3 Voice Input and Text Transcripts
Our app allows your child to interact with Aiino using their voice. Here is exactly how this works:
On-Device Voice Capture (Audio Never Leaves the Device)
When your child speaks, the device microphone captures their voice.
The device’s built-in speech recognition (for example, Apple or Google speech services, or equivalent) converts that voice to text locally on the device.
The audio is processed only for this conversion and is then discarded.
Aiino does not receive, access, or store any audio recordings of your child’s voice.
What We Collect
After conversion, we receive only the text transcript of what your child said (together with the AI’s responses).
These text transcripts may contain information your child chooses to share in the conversation (for example, “I have a little brother”).
We do not create or store voiceprints, analyze tone or pitch, or use any voice characteristics for identification or authentication.
How We Use Text Transcripts
We use text transcripts to:
Generate conversational responses from our AI models.
Provide and improve educational and play-based experiences.
Personalize learning content in a child-appropriate way (for example, adapting difficulty or topics).
Allow parents to view conversation history in the Parent Dashboard, if this feature is enabled.
Maintain security, quality assurance, and debug issues.
How Long We Keep Text Transcripts
We store text transcripts for [we recommend 30–90 days] to support conversation continuity, personalization, and parent review.
After this period, transcripts are permanently deleted or irreversibly anonymized.
Parents can request earlier deletion of transcripts at any time (see “Your Privacy Rights” and “Children’s Privacy and Parental Consent” below).
Speech Recognition Technology
Voice-to-text conversion on your child’s device uses the device’s own speech recognition technology (for example, Apple Speech Recognition, Google Speech Services, or similar OS-level services).
This processing happens on the device, under the control of your device manufacturer or operating system provider.
Aiino does not control how your device provider processes audio for this conversion.
We recommend reviewing the privacy policy of your device provider (for example, Apple or Google) for more information about their speech recognition services.
2. What Information We Collect
Aiino collects only the minimum information required to provide and improve our services. We are transparent about the types of data we collect and how we use it.
2.1 Information You Provide to Us
Parent Account Information: When you create an account, we collect your email address and password. This information is used to authenticate your account and manage your subscription. Your password is securely hashed using SHA-256 encryption and is never stored in plaintext.
Payment Information: To process your subscription, we use trusted third-party payment processors such as Apple Pay, Stripe, or Google Play’s Billing System. We never store your full card details. We only receive a secure payment token to confirm your subscription status.
Child Information (provided by the parent): During account setup, you provide minimal information about your child:
Nickname: We encourage the use of non-identifiable names to protect your child’s privacy.
Age: This helps us customize the educational content to be age-appropriate and effective.
Note: We do not collect personally identifiable information (PII) from your child such as real names, photos, videos, audio, location, or contact information.
2.2 Information Collected Automatically
Device and Technical Information: We collect details such as the device’s IP address, browser type, operating system, mobile carrier, and device model. This information helps optimize the app’s performance and provide a seamless user experience across different platforms.
Usage Data: We collect data on how the app is used, such as which features are accessed, duration of use, and interactions with educational content. This aggregated and anonymized data helps us improve the app’s functionality and educational methodology.
General Location Information: "We do not collect precise GPS location data from your device. However, we collect your device's IP address, which may be used to infer your general geographic region (e.g., country or state). This information is used solely for compliance purposes, such as displaying the correct parental rights notices required under GDPR or COPPA. The location data is neither stored nor shared with any other parties for tracking or personalization purposes. Any location data inferred is used temporarily for compliance with privacy laws and is not retained for longer than necessary.
2.3 Voice Input and Text Transcripts
Our app allows your child to interact with Aiino using their voice. Here is exactly how this works:
On-Device Voice Capture (Audio Never Leaves the Device)
When your child speaks, the device microphone captures their voice.
The device’s built-in speech recognition (for example, Apple or Google speech services, or equivalent) converts that voice to text locally on the device.
The audio is processed only for this conversion and is then discarded.
Aiino does not receive, access, or store any audio recordings of your child’s voice.
What We Collect
After conversion, we receive only the text transcript of what your child said (together with the AI’s responses).
These text transcripts may contain information your child chooses to share in the conversation (for example, “I have a little brother”).
We do not create or store voiceprints, analyze tone or pitch, or use any voice characteristics for identification or authentication.
How We Use Text Transcripts
We use text transcripts to:
Generate conversational responses from our AI models.
Provide and improve educational and play-based experiences.
Personalize learning content in a child-appropriate way (for example, adapting difficulty or topics).
Allow parents to view conversation history in the Parent Dashboard, if this feature is enabled.
Maintain security, quality assurance, and debug issues.
How Long We Keep Text Transcripts
We store text transcripts for [we recommend 30–90 days] to support conversation continuity, personalization, and parent review.
After this period, transcripts are permanently deleted or irreversibly anonymized.
Parents can request earlier deletion of transcripts at any time (see “Your Privacy Rights” and “Children’s Privacy and Parental Consent” below).
Speech Recognition Technology
Voice-to-text conversion on your child’s device uses the device’s own speech recognition technology (for example, Apple Speech Recognition, Google Speech Services, or similar OS-level services).
This processing happens on the device, under the control of your device manufacturer or operating system provider.
Aiino does not control how your device provider processes audio for this conversion.
We recommend reviewing the privacy policy of your device provider (for example, Apple or Google) for more information about their speech recognition services.
2. What Information We Collect
Aiino collects only the minimum information required to provide and improve our services. We are transparent about the types of data we collect and how we use it.
2.1 Information You Provide to Us
Parent Account Information: When you create an account, we collect your email address and password. This information is used to authenticate your account and manage your subscription. Your password is securely hashed using SHA-256 encryption and is never stored in plaintext.
Payment Information: To process your subscription, we use trusted third-party payment processors such as Apple Pay, Stripe, or Google Play’s Billing System. We never store your full card details. We only receive a secure payment token to confirm your subscription status.
Child Information (provided by the parent): During account setup, you provide minimal information about your child:
Nickname: We encourage the use of non-identifiable names to protect your child’s privacy.
Age: This helps us customize the educational content to be age-appropriate and effective.
Note: We do not collect personally identifiable information (PII) from your child such as real names, photos, videos, audio, location, or contact information.
2.2 Information Collected Automatically
Device and Technical Information: We collect details such as the device’s IP address, browser type, operating system, mobile carrier, and device model. This information helps optimize the app’s performance and provide a seamless user experience across different platforms.
Usage Data: We collect data on how the app is used, such as which features are accessed, duration of use, and interactions with educational content. This aggregated and anonymized data helps us improve the app’s functionality and educational methodology.
General Location Information: "We do not collect precise GPS location data from your device. However, we collect your device's IP address, which may be used to infer your general geographic region (e.g., country or state). This information is used solely for compliance purposes, such as displaying the correct parental rights notices required under GDPR or COPPA. The location data is neither stored nor shared with any other parties for tracking or personalization purposes. Any location data inferred is used temporarily for compliance with privacy laws and is not retained for longer than necessary.
2.3 Voice Input and Text Transcripts
Our app allows your child to interact with Aiino using their voice. Here is exactly how this works:
On-Device Voice Capture (Audio Never Leaves the Device)
When your child speaks, the device microphone captures their voice.
The device’s built-in speech recognition (for example, Apple or Google speech services, or equivalent) converts that voice to text locally on the device.
The audio is processed only for this conversion and is then discarded.
Aiino does not receive, access, or store any audio recordings of your child’s voice.
What We Collect
After conversion, we receive only the text transcript of what your child said (together with the AI’s responses).
These text transcripts may contain information your child chooses to share in the conversation (for example, “I have a little brother”).
We do not create or store voiceprints, analyze tone or pitch, or use any voice characteristics for identification or authentication.
How We Use Text Transcripts
We use text transcripts to:
Generate conversational responses from our AI models.
Provide and improve educational and play-based experiences.
Personalize learning content in a child-appropriate way (for example, adapting difficulty or topics).
Allow parents to view conversation history in the Parent Dashboard, if this feature is enabled.
Maintain security, quality assurance, and debug issues.
How Long We Keep Text Transcripts
We store text transcripts for [we recommend 30–90 days] to support conversation continuity, personalization, and parent review.
After this period, transcripts are permanently deleted or irreversibly anonymized.
Parents can request earlier deletion of transcripts at any time (see “Your Privacy Rights” and “Children’s Privacy and Parental Consent” below).
Speech Recognition Technology
Voice-to-text conversion on your child’s device uses the device’s own speech recognition technology (for example, Apple Speech Recognition, Google Speech Services, or similar OS-level services).
This processing happens on the device, under the control of your device manufacturer or operating system provider.
Aiino does not control how your device provider processes audio for this conversion.
We recommend reviewing the privacy policy of your device provider (for example, Apple or Google) for more information about their speech recognition services.
3. How We Use Your Information
We use the information we collect for the following purposes:
Text Conversation and Learning Support: We use your child’s text conversation transcripts to generate AI responses, maintain continuity in stories and learning activities, and tailor experiences to your child’s age and progress.
Parent Visibility and Safety: We may make text transcripts available to you in the Parent Dashboard so you can review your child’s conversations, monitor safety, and manage their learning experience.
No AI Model Training by Third Parties: Our third-party AI providers process transcripts only to generate responses on our behalf. They are contractually prohibited from using Aiino data to train their own models or for any independent purposes.
Account Management: To create and maintain your account, authenticate logins, and manage access to the app.
Payment Processing: To complete transactions for subscriptions via our payment partners.
Customer Support: To respond to your inquiries, send service-related messages (such as receipts, password resets), and provide support.
App Improvement: We analyze aggregated, non-identifiable data to understand usage trends, fix bugs, and improve features.
Legal Compliance and Security: To enforce our terms of service, prevent fraud, and ensure compliance with applicable laws like COPPA and GDPR.
We collect and process your personal information only where we have a legal basis for doing so under applicable laws, including the GDPR. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
It is necessary for the performance of a contract with you, such as to provide the Aiino Service, complete your subscription, and provide customer support.
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to improve our app, and to protect our legal rights and interests.
You give us consent to do so for a specific purpose, such as sending you newsletters or other marketing communications.
We need to process your data to comply with a legal obligation.
3. How We Use Your Information
We use the information we collect for the following purposes:
Text Conversation and Learning Support: We use your child’s text conversation transcripts to generate AI responses, maintain continuity in stories and learning activities, and tailor experiences to your child’s age and progress.
Parent Visibility and Safety: We may make text transcripts available to you in the Parent Dashboard so you can review your child’s conversations, monitor safety, and manage their learning experience.
No AI Model Training by Third Parties: Our third-party AI providers process transcripts only to generate responses on our behalf. They are contractually prohibited from using Aiino data to train their own models or for any independent purposes.
Account Management: To create and maintain your account, authenticate logins, and manage access to the app.
Payment Processing: To complete transactions for subscriptions via our payment partners.
Customer Support: To respond to your inquiries, send service-related messages (such as receipts, password resets), and provide support.
App Improvement: We analyze aggregated, non-identifiable data to understand usage trends, fix bugs, and improve features.
Legal Compliance and Security: To enforce our terms of service, prevent fraud, and ensure compliance with applicable laws like COPPA and GDPR.
We collect and process your personal information only where we have a legal basis for doing so under applicable laws, including the GDPR. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
It is necessary for the performance of a contract with you, such as to provide the Aiino Service, complete your subscription, and provide customer support.
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to improve our app, and to protect our legal rights and interests.
You give us consent to do so for a specific purpose, such as sending you newsletters or other marketing communications.
We need to process your data to comply with a legal obligation.
4. Our Use of AI for Educational Purposes
Aiino uses AI to provide adaptive learning experiences. We believe in being fully transparent about how this technology works and how your child’s data is used.
Purpose of AI Data Processing Our AI systems analyze your child’s interactions within the app (e.g., stories completed, puzzles solved, time spent on activities) to make decisions that personalize the educational experience. This allows us to adjust the difficulty of content, recommend new activities, and create a more effective and engaging learning path for each child. Any data processed by the AI is anonymized after use.
Data Used by the AI The AI uses only the non-personally identifiable data you provide (child's age) and the anonymized Usage Data collected automatically (e.g., interactions with specific content). The AI does not process any personally identifiable information (PII) like names or contact information.
Third-Party AI Providers and Your Privacy: "Our AI features are powered by leading technologies hosted on Amazon Web Services (AWS), such as models from Mistral accessed via AWS Bedrock. We have strong contractual agreements with these third-party providers that legally require them to:
Comply with all applicable privacy laws, including COPPA and GDPR.
Process data only on our behalf and according to our instructions.
Never store or have access to any personally identifiable information (PII) derived from Aiino users for their own purposes, including for training AI models or other uses beyond the scope of our agreement.
Implement robust security measures to protect the data they process and prevent unauthorized access.
Only access anonymized or pseudonymized data, ensuring that no personal identifiers are exposed or processed without explicit consent.
AI-Generated Content: The Aiino app uses AI generated content that may resemble real human beings or portray realistic characters. However, it is important to understand that any such resemblance is purely coincidental and does not indicate any connection to real individuals. We are not responsible for any unintended likeness or similarities that may appear in AI-generated content. These AI-generated characters and interactions are designed solely for educational and entertainment purposes, and should not be mistaken for real human interactions.
4. Our Use of AI for Educational Purposes
Aiino uses AI to provide adaptive learning experiences. We believe in being fully transparent about how this technology works and how your child’s data is used.
Purpose of AI Data Processing Our AI systems analyze your child’s interactions within the app (e.g., stories completed, puzzles solved, time spent on activities) to make decisions that personalize the educational experience. This allows us to adjust the difficulty of content, recommend new activities, and create a more effective and engaging learning path for each child. Any data processed by the AI is anonymized after use.
Data Used by the AI The AI uses only the non-personally identifiable data you provide (child's age) and the anonymized Usage Data collected automatically (e.g., interactions with specific content). The AI does not process any personally identifiable information (PII) like names or contact information.
Third-Party AI Providers and Your Privacy: "Our AI features are powered by leading technologies hosted on Amazon Web Services (AWS), such as models from Mistral accessed via AWS Bedrock. We have strong contractual agreements with these third-party providers that legally require them to:
Comply with all applicable privacy laws, including COPPA and GDPR.
Process data only on our behalf and according to our instructions.
Never store or have access to any personally identifiable information (PII) derived from Aiino users for their own purposes, including for training AI models or other uses beyond the scope of our agreement.
Implement robust security measures to protect the data they process and prevent unauthorized access.
Only access anonymized or pseudonymized data, ensuring that no personal identifiers are exposed or processed without explicit consent.
AI-Generated Content: The Aiino app uses AI generated content that may resemble real human beings or portray realistic characters. However, it is important to understand that any such resemblance is purely coincidental and does not indicate any connection to real individuals. We are not responsible for any unintended likeness or similarities that may appear in AI-generated content. These AI-generated characters and interactions are designed solely for educational and entertainment purposes, and should not be mistaken for real human interactions.
4. Our Use of AI for Educational Purposes
Aiino uses AI to provide adaptive learning experiences. We believe in being fully transparent about how this technology works and how your child’s data is used.
Purpose of AI Data Processing Our AI systems analyze your child’s interactions within the app (e.g., stories completed, puzzles solved, time spent on activities) to make decisions that personalize the educational experience. This allows us to adjust the difficulty of content, recommend new activities, and create a more effective and engaging learning path for each child. Any data processed by the AI is anonymized after use.
Data Used by the AI The AI uses only the non-personally identifiable data you provide (child's age) and the anonymized Usage Data collected automatically (e.g., interactions with specific content). The AI does not process any personally identifiable information (PII) like names or contact information.
Third-Party AI Providers and Your Privacy: "Our AI features are powered by leading technologies hosted on Amazon Web Services (AWS), such as models from Mistral accessed via AWS Bedrock. We have strong contractual agreements with these third-party providers that legally require them to:
Comply with all applicable privacy laws, including COPPA and GDPR.
Process data only on our behalf and according to our instructions.
Never store or have access to any personally identifiable information (PII) derived from Aiino users for their own purposes, including for training AI models or other uses beyond the scope of our agreement.
Implement robust security measures to protect the data they process and prevent unauthorized access.
Only access anonymized or pseudonymized data, ensuring that no personal identifiers are exposed or processed without explicit consent.
AI-Generated Content: The Aiino app uses AI generated content that may resemble real human beings or portray realistic characters. However, it is important to understand that any such resemblance is purely coincidental and does not indicate any connection to real individuals. We are not responsible for any unintended likeness or similarities that may appear in AI-generated content. These AI-generated characters and interactions are designed solely for educational and entertainment purposes, and should not be mistaken for real human interactions.
5. How We Share or Disclose Information
We do not rent or sell your personal data. We only share information with trusted partners in the following limited circumstances:
Service Providers: We share information with trusted third-party vendors who perform services on our behalf. These partners are bound by strict confidentiality agreements and are only permitted to use the data to fulfill their contractual duties. Our categories of service providers include:
Cloud Hosting Providers: We use trusted and secure platforms like Amazon Web Services (AWS) for data storage.
Payment Processors: To securely handle payments, we use the in-app purchase systems provided by the Apple App Store and Google Play Store. We do not collect or store your full payment details.
AI Service Providers: For AI conversation features, our AI service providers receive only text transcripts of your child’s interactions, never audio recordings. They process this data in real time to generate responses and are contractually prohibited from storing it longer than necessary to provide the service or from using it to train their own models.
Aggregated Analytics Services: We use services that help us understand app usage in an anonymized way to improve our product.
Device Speech Recognition Providers: When your child uses voice features, audio is processed by the device’s built-in speech recognition technology (for example, Apple or Google services) to convert speech to text on the device. Aiino does not receive audio data and does not control how your device provider processes it. Please refer to your device provider’s privacy policy for more details.
Legal and Safety Reasons: We may disclose personal data if required by law or in good faith to comply with a legal process or protect the safety, rights, or property of Aiino, our users, or the public.
Business Transactions: In the event of a merger, acquisition, or sale of assets, we will notify you via email and in-app notification at least 30 days in advance. Personal data may be transferred to the new owner, but you will be given control over your data.
5. How We Share or Disclose Information
We do not rent or sell your personal data. We only share information with trusted partners in the following limited circumstances:
Service Providers: We share information with trusted third-party vendors who perform services on our behalf. These partners are bound by strict confidentiality agreements and are only permitted to use the data to fulfill their contractual duties. Our categories of service providers include:
Cloud Hosting Providers: We use trusted and secure platforms like Amazon Web Services (AWS) for data storage.
Payment Processors: To securely handle payments, we use the in-app purchase systems provided by the Apple App Store and Google Play Store. We do not collect or store your full payment details.
AI Service Providers: For AI conversation features, our AI service providers receive only text transcripts of your child’s interactions, never audio recordings. They process this data in real time to generate responses and are contractually prohibited from storing it longer than necessary to provide the service or from using it to train their own models.
Aggregated Analytics Services: We use services that help us understand app usage in an anonymized way to improve our product.
Device Speech Recognition Providers: When your child uses voice features, audio is processed by the device’s built-in speech recognition technology (for example, Apple or Google services) to convert speech to text on the device. Aiino does not receive audio data and does not control how your device provider processes it. Please refer to your device provider’s privacy policy for more details.
Legal and Safety Reasons: We may disclose personal data if required by law or in good faith to comply with a legal process or protect the safety, rights, or property of Aiino, our users, or the public.
Business Transactions: In the event of a merger, acquisition, or sale of assets, we will notify you via email and in-app notification at least 30 days in advance. Personal data may be transferred to the new owner, but you will be given control over your data.
6. Data Security Practices
We take the security of your data seriously and implement industry-standard technical, physical, and administrative measures to protect it:
These security measures apply to all personal data we store, including text conversation transcripts. Because we do not store audio recordings of your child’s voice, there is no stored voice data at risk in the event of a breach.
Encryption: All data is encrypted in transit using TLS 1.2+. Data at rest is securely stored and protected using industry-standard AES-256 encryption. Passwords you provide are separately protected using a one-way hashing algorithm (SHA-256).
Access Control: We use role-based access controls and multi-factor authentication to ensure only authorized personnel have access to user data.
Security Audits: We conduct regular security audits and continuous monitoring to detect vulnerabilities and ensure data protection.
Incident Response: In the event of a data breach, we will notify affected users and relevant authorities within 72 hours of discovering the breach, as required by GDPR and other regulations.
Review text transcripts of your child’s AI conversations through the Parent Dashboard (where available), and delete specific conversations or all conversation history.
6. Data Security Practices
We take the security of your data seriously and implement industry-standard technical, physical, and administrative measures to protect it:
These security measures apply to all personal data we store, including text conversation transcripts. Because we do not store audio recordings of your child’s voice, there is no stored voice data at risk in the event of a breach.
Encryption: All data is encrypted in transit using TLS 1.2+. Data at rest is securely stored and protected using industry-standard AES-256 encryption. Passwords you provide are separately protected using a one-way hashing algorithm (SHA-256).
Access Control: We use role-based access controls and multi-factor authentication to ensure only authorized personnel have access to user data.
Security Audits: We conduct regular security audits and continuous monitoring to detect vulnerabilities and ensure data protection.
Incident Response: In the event of a data breach, we will notify affected users and relevant authorities within 72 hours of discovering the breach, as required by GDPR and other regulations.
Review text transcripts of your child’s AI conversations through the Parent Dashboard (where available), and delete specific conversations or all conversation history.
7. Children’s Privacy and Parental Consent
Aiino is designed for children aged 3-9, and we are fully compliant with COPPA and GDPR-K.
Verifiable Parental Consent (VPC): We do not collect any personal information from your child without first obtaining verifiable parental consent. Before your child can use the app, a parent or guardian must create an account and verify their identity through a COPPA-compliant method. Parents can track their consent status and manage their data preferences directly within the app’s settings, under the 'Privacy & Consent' section. This section allows you to review your consent preferences, opt-out of personalization, and request the deletion of any data associated with your child.
No Behavioral Advertising: We do not serve behavioral ads or use children’s data for any marketing or advertising purposes.
Parental Rights: As a parent, you have the right to:
View and update the information associated with your child’s profile.
Request the deletion of all data associated with your child.
Withdraw your consent for data collection at any time.
To exercise these rights, please contact us at info@aiino.ai. To ensure the privacy and security of your data, we may request proof of identity before processing requests to access, correct, or delete personal data.
7.1 Consent for Voice-to-Text Features
Before your child can use voice conversation features, we ask you to provide specific consent to:
Allow your child’s voice to be captured on their device and converted to text.
Allow Aiino to receive and store text transcripts of your child’s conversations for the limited purposes described in this Privacy Policy.
You can:
Enable or disable voice features at any time in the app settings.
Choose to allow voice features but limit how long transcripts are stored.
Request deletion of all stored transcripts at any time.
Voice features are off by default until you enable them.
7. Children’s Privacy and Parental Consent
Aiino is designed for children aged 3-9, and we are fully compliant with COPPA and GDPR-K.
Verifiable Parental Consent (VPC): We do not collect any personal information from your child without first obtaining verifiable parental consent. Before your child can use the app, a parent or guardian must create an account and verify their identity through a COPPA-compliant method. Parents can track their consent status and manage their data preferences directly within the app’s settings, under the 'Privacy & Consent' section. This section allows you to review your consent preferences, opt-out of personalization, and request the deletion of any data associated with your child.
No Behavioral Advertising: We do not serve behavioral ads or use children’s data for any marketing or advertising purposes.
Parental Rights: As a parent, you have the right to:
View and update the information associated with your child’s profile.
Request the deletion of all data associated with your child.
Withdraw your consent for data collection at any time.
To exercise these rights, please contact us at info@aiino.ai. To ensure the privacy and security of your data, we may request proof of identity before processing requests to access, correct, or delete personal data.
7.1 Consent for Voice-to-Text Features
Before your child can use voice conversation features, we ask you to provide specific consent to:
Allow your child’s voice to be captured on their device and converted to text.
Allow Aiino to receive and store text transcripts of your child’s conversations for the limited purposes described in this Privacy Policy.
You can:
Enable or disable voice features at any time in the app settings.
Choose to allow voice features but limit how long transcripts are stored.
Request deletion of all stored transcripts at any time.
Voice features are off by default until you enable them.
8. International Data Transfers
Aiino stores and processes data in secure Amazon Web Services (AWS) data centers located in various regions around the world. We do not transfer data across borders unless required for legal purposes. In such cases, we ensure that any international data transfers comply with applicable laws, including using legal mechanisms like Standard Contractual Clauses (SCCs) for transfers from the EU and UK. Data will only be transferred after obtaining explicit consent from users. SCCs are legally recognized contracts designed to ensure adequate protection of personal data when transferred outside the European Economic Area (EEA) and the UK.
8. International Data Transfers
Aiino stores and processes data in secure Amazon Web Services (AWS) data centers located in various regions around the world. We do not transfer data across borders unless required for legal purposes. In such cases, we ensure that any international data transfers comply with applicable laws, including using legal mechanisms like Standard Contractual Clauses (SCCs) for transfers from the EU and UK. Data will only be transferred after obtaining explicit consent from users. SCCs are legally recognized contracts designed to ensure adequate protection of personal data when transferred outside the European Economic Area (EEA) and the UK.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Our specific retention periods are as follows:
Account and Subscription Data: This data is retained as long as your account is active. If you delete your account, this data will be permanently deleted from our live systems within 30 days.
Usage Data: Aggregated and anonymized usage data used for app improvement may be retained for up to 12 months. This data is stored only in aggregated or anonymized form and cannot be linked back to an individual child or parent.
Encrypted Backups: For disaster recovery purposes, our secure backups are retained on a rolling 90-day basis. When data is deleted from our live systems, it will be permanently erased from our backups within 90 days.
Text Conversation Transcripts: We store text transcripts of your child’s conversations for 30–90 days to support educational continuity, personalization, safety review, and parental access. After this period, transcripts are permanently deleted or irreversibly anonymized. Parents can request earlier deletion at any time.
Audio Recordings of Your Child’s Voice: We do not collect or store audio recordings of your child’s voice. Audio is processed on the device solely to convert speech to text and then discarded.
Data Stored Locally on Your Device: Some non-personal data, such as your child's learning progress before account creation, may be stored locally on your device. We do not have access to this data. This information can be deleted by you through your device's settings or by uninstalling the Aiino app
When data is deleted, it is erased from all storage media, including backups, within 90 days. We use industry-standard secure data-wiping methods, such as the use of certified data-wiping tools, to ensure that no data can be recovered after deletion, including in backup systems. This ensures compliance with data protection regulations. In the event of disaster recovery or backup restoration, we ensure that only data which has not been deleted is restored, and all erased data is excluded from restoration processes. This ensures that all erased data remains securely deleted in accordance with data protection regulations.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Our specific retention periods are as follows:
Account and Subscription Data: This data is retained as long as your account is active. If you delete your account, this data will be permanently deleted from our live systems within 30 days.
Usage Data: Aggregated and anonymized usage data used for app improvement may be retained for up to 12 months. This data is stored only in aggregated or anonymized form and cannot be linked back to an individual child or parent.
Encrypted Backups: For disaster recovery purposes, our secure backups are retained on a rolling 90-day basis. When data is deleted from our live systems, it will be permanently erased from our backups within 90 days.
Text Conversation Transcripts: We store text transcripts of your child’s conversations for 30–90 days to support educational continuity, personalization, safety review, and parental access. After this period, transcripts are permanently deleted or irreversibly anonymized. Parents can request earlier deletion at any time.
Audio Recordings of Your Child’s Voice: We do not collect or store audio recordings of your child’s voice. Audio is processed on the device solely to convert speech to text and then discarded.
Data Stored Locally on Your Device: Some non-personal data, such as your child's learning progress before account creation, may be stored locally on your device. We do not have access to this data. This information can be deleted by you through your device's settings or by uninstalling the Aiino app
When data is deleted, it is erased from all storage media, including backups, within 90 days. We use industry-standard secure data-wiping methods, such as the use of certified data-wiping tools, to ensure that no data can be recovered after deletion, including in backup systems. This ensures compliance with data protection regulations. In the event of disaster recovery or backup restoration, we ensure that only data which has not been deleted is restored, and all erased data is excluded from restoration processes. This ensures that all erased data remains securely deleted in accordance with data protection regulations.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Our specific retention periods are as follows:
Account and Subscription Data: This data is retained as long as your account is active. If you delete your account, this data will be permanently deleted from our live systems within 30 days.
Usage Data: Aggregated and anonymized usage data used for app improvement may be retained for up to 12 months. This data is stored only in aggregated or anonymized form and cannot be linked back to an individual child or parent.
Encrypted Backups: For disaster recovery purposes, our secure backups are retained on a rolling 90-day basis. When data is deleted from our live systems, it will be permanently erased from our backups within 90 days.
Text Conversation Transcripts: We store text transcripts of your child’s conversations for 30–90 days to support educational continuity, personalization, safety review, and parental access. After this period, transcripts are permanently deleted or irreversibly anonymized. Parents can request earlier deletion at any time.
Audio Recordings of Your Child’s Voice: We do not collect or store audio recordings of your child’s voice. Audio is processed on the device solely to convert speech to text and then discarded.
Data Stored Locally on Your Device: Some non-personal data, such as your child's learning progress before account creation, may be stored locally on your device. We do not have access to this data. This information can be deleted by you through your device's settings or by uninstalling the Aiino app
When data is deleted, it is erased from all storage media, including backups, within 90 days. We use industry-standard secure data-wiping methods, such as the use of certified data-wiping tools, to ensure that no data can be recovered after deletion, including in backup systems. This ensures compliance with data protection regulations. In the event of disaster recovery or backup restoration, we ensure that only data which has not been deleted is restored, and all erased data is excluded from restoration processes. This ensures that all erased data remains securely deleted in accordance with data protection regulations.
10. Your Privacy Rights
Depending on your jurisdiction, you have certain rights regarding your personal data. You can manage many of these rights directly within the parent dashboard in the app for ease of access.
Right to Access: You can request a copy of the personal data we hold about you and your child. This includes access to your child’s text conversation transcripts, where such transcripts are stored.
Right to Correction: You can update your account information or request corrections to any inaccurate or incomplete personal data.
Right to Deletion: You can request the deletion of your personal data at any time. You can initiate this process directly from the app’s settings menu or by contacting us at info@aiino.ai. Once a request is verified, we will permanently delete the data from our live systems within 30 days. If you ask us to delete your child’s personal data, this includes deleting stored text conversation transcripts from our live systems and backups within the timeframes described in ‘Data Retention’.
Right to Object to or Restrict Processing: You have the right to object to our processing of your personal data, or ask us to restrict processing in certain circumstances.
Right to Lodge a Complaint: You have the right to lodge a complaint with a local data protection authority if you believe we are unlawfully processing your personal information.
To exercise these rights, please contact us at info@aiino.ai. To ensure the privacy and security of your data, we may ask for proof of identity before processing requests to access, correct, or delete personal data. We will respond to your request within 30 days, and you can manage these rights directly within the parent dashboard in the app for ease of access. If you do not have access to the app, you can also request these changes via email, and we will guide you through the process.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email and in-app notifications at least 30 days before the changes take effect. For non-significant changes, we may provide a notice in-app or update the policy date.
By agreeing to this Privacy Policy, you also acknowledge and consent to all other policies that apply to your use of the Aiino app. These policies include, but are not limited to, our:
Terms of Service
Cookie Policy
Data Processing Agreement
Security Policy
These policies are incorporated by reference and are subject to updates. You are encouraged to review these policies regularly to ensure you are aware of any changes.
We use cookies and similar tracking technologies, such as pixel tags and web beacons, on our website and in our service-related emails to operate and improve our services. These technologies help us understand user interaction statistics, identify technical problems, and monitor the effectiveness of our communications. You can manage your cookie preferences through your browser and device settings.
11.1 Cookies and Similar Technologies
We use only a limited set of cookies and similar technologies (such as mobile SDKs or analytics tools) to operate and improve our Service.
We do not use cookies or third-party tracking technologies to serve behavioral advertising to children.
Where required by law, we will present a clear cookie notice and obtain your consent before setting non-essential cookies.
You can manage cookie settings through your browser or device settings.
12. Contacting Aiino
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@aiino.ai
EU and UK Representative
For Residents of the European Economic Area (EEA): If you are a resident of the EEA and have questions regarding your personal information, you may contact our designated representative:
Name: Nomisma LLC
Address: Colmantstraße 15 53115 Bonn, Germany
Email: art-27-rep-nomisma@rickert.law
For Residents of the United Kingdom (UK): If you are a resident of the UK and have questions regarding your personal information, you may contact our designated representative:
Name: Nomisma LLC
Address: PO Box 1487, Peterborough PE1 9XX, United Kingdom
Email: art-27-rep-nomisma@rickert-services.uk
12. State - specific privacy rights (US)
If you reside in certain U.S. states, you may have additional rights under state privacy laws (for example, the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act, Connecticut Data Privacy Act, Virginia Consumer Data Protection Act, and similar laws).
These may include:
The right to know what categories of personal data we collect and disclose.
The right to request deletion of your personal data.
The right to correct inaccurate personal data.
The right to opt out of certain types of data sharing or profiling (which we currently do not perform for children).
We do not sell personal data or use children’s data for targeted advertising.
You can exercise these rights using the contact details in the “Contact Us” section or, where available, through the parent dashboard in the app. Where state law requires it, you may also have the right to appeal our response to your request.
13. Do Not Track Policy
Some web browsers may transmit "Do Not Track" (DNT) signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals.