Privacy Policy
10. Your Privacy Rights
Depending on your jurisdiction, you have certain rights regarding your personal data. You can manage many of these rights directly within the Parent Dashboard in the app for ease of access.
Guiding Principle: You are in control of your child's data. We're here to help you exercise your rights.
10.1 Complete List of Parental Rights
As a parent or legal guardian, you have the following rights regarding your child's personal information:
RIGHT TO ACCESS
What it means: View and obtain a copy of what personal information we have collected about your child
What you can access:
• Account information (email, child's age, nickname)
• Text transcripts of your child's AI conversations
• Usage data and learning progress
• Data collection summary
• Subscription and payment history
• List of devices used to access your account (device types, not IP addresses)
What we cannot provide (because we don't collect or store it):
• IP address history - We don't log or store IP addresses
• Precise location data - We don't collect GPS coordinates
• Audio recordings - We never receive or store audio
• Browsing history - We don't track activity outside our app
• Real-time location - We don't track movements
How to exercise:
• Parent Dashboard: Privacy > View My Data
• Email: info@aiino.ai with subject "Data Access Request"
• Include: Your account email address
What you'll receive: PDF document containing all your collected data
Timeline: We will provide your data within 30 days (usually much faster)
RIGHT TO CORRECTION
What it means: Update or correct inaccurate information about your account or child
What you can correct:
• Child's age (if entered incorrectly)
• Child's nickname
• Your email address
• Account settings
• Any other inaccurate information
How to exercise:
• Parent Dashboard: Child Profile > Edit
• Settings: Account > Edit Profile
• Email: info@aiino.ai with subject "Data Correction Request"
Timeline: Changes take effect immediately after you make them
RIGHT TO DELETION
What it means: Delete your child's data and close the account permanently
What gets deleted:
• All account information
• All conversation transcripts
• All usage data
• All stored personal information
• Payment tokens (subscription will be cancelled)
Important: This action can be undone within 30 days. All data will be permanently erased.
How to exercise (3 options):
Option 1 - In-App (Fastest):
Open Aiino app
Go to Settings > Account > Delete Account
Complete parental verification (to ensure request is from parent)
Confirm to delete
Account immediately deactivated
Option 2 - Parent Dashboard:
Log in to Parent Dashboard
Go to Privacy > Delete All Data
Confirm deletion
Account immediately deactivated
Timeline:
• Account deactivated immediately (app stops working)
• Data deleted from live systems within 30 days
• Data removed from backups (when implemented) within 30 days
• You will receive email confirmation when deletion is complete
What happens to subscription:
• Subscription automatically cancelled
• No refund for remaining subscription period (per Apple/Google policy)
• You can cancel subscription first, then delete account to avoid being charged again
RIGHT TO DELETE SPECIFIC DATA
What it means: Delete specific conversations or data without closing your entire account
What you can delete:
• Individual conversation transcripts
• Multiple selected conversations
• All conversations from a specific time period
• Specific child profiles (if you have multiple children)
How to exercise:
• Parent Dashboard: Conversations > Select conversation(s) > Delete
Timeline: Immediate deletion from live systems
RIGHT TO RESTRICT PROCESSING
What it means: Limit how we process your child's data without fully deleting it
Options available:
Disable Voice Features: • Settings > Voice Features > OFF • Stops creation of new transcripts • Existing transcripts deleted per your retention period
Limit Transcript Retention: • Settings > Privacy > Transcript Retention • Choose 7, 30, or 90 days • Older transcripts automatically deleted
Disable Personalization: • Settings > Personalization > OFF • AI will not adapt to your child's learning pace • Generic content provided instead
RIGHT TO OBJECT
What it means: Object to specific data processing activities you don't agree with
You can object to: • Use of anonymized data for service improvement • Specific features or data collection practices • Any processing you believe is unnecessary or unfair • Data processing that goes beyond what's needed for the service
Timeline: We will respond within 30 days and either: • Stop the processing you objected to, OR • Explain why we must continue (e.g., legal requirement, necessary for the service)
Your Options if We Must Continue: • You can delete your account if you disagree • You can file a complaint with regulatory authorities
RIGHT TO DATA PORTABILITY
What it means: Receive your child's data in a format you can transfer to another service
Format provided: PDF document containing all collected data in human-readable format
What's included: • Account details • Conversation transcripts • Usage data • Learning progress • All personal information we've collected
Delivery: Sent via secure email within 24-48 hours
File Security: PDF is password-protected (we'll send password in separate email)
RIGHT TO COMPLAIN
What it means: File a complaint with relevant authorities if you believe we've violated your privacy rights
Where to complain:
United States - Federal (COPPA): • Federal Trade Commission (FTC) • Online: ftc.gov/complaint • Phone: 1-877-FTC-HELP (1-877-382-4357) • Mail: Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580
California (CCPA/CPRA): • California Attorney General • Online: oag.ca.gov/contact/consumer-complaint-against-business-or-company • Phone: 1-800-952-5225 • Mail: California Department of Justice, ATTN: Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550
Other States: • Contact your state Attorney General • Most states have consumer protection divisions
India: • Contact our Grievance Officer (see Section 13) • Ministry of Electronics and Information Technology (MeitY) • Website: meity.gov.in
We will assist you with the complaint process upon request. Email info@aiino.ai with subject "Complaint Assistance" and we'll provide guidance.
10.2 Response Timeframe and Process
How quickly we respond: • Simple requests (correction, access): Within 7 days • Complex requests (portability, deletion): Within 30 days • Very complex requests: May extend by additional 30 days (we'll notify you if needed)
Our process:
Receive your request via email or Parent Dashboard
Verify your identity (to protect privacy, we confirm you're the account holder)
Process your request according to the timelines above
Confirm completion via email with details of what we did
Identity Verification:
To protect your privacy, we verify your identity before processing requests: • Confirming your account email address • Asking security questions • In some cases, matching verification method used at signup (credit card, OTP)
10.3 Contact for Rights Requests
Email: info@aiino.ai
Subject Line: Use specific subject lines for faster processing: • "Data Access Request" • "Data Correction Request" • "Delete My Child's Data" • "Data Portability Request" • "Object to Data Processing" • "Restrict Data Processing" • "Withdraw Consent"
Include in Your Email: • Your full name • Email address associated with your account • Specific request details • Any additional context that helps us process your request
Phone: +1 510 565 0510 (Available 24/7 for urgent requests)
Mail:
Nomisma LLC
ATTN: Privacy Rights Request
33438 13th St
Union City, California 94587
United States
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, new features, or other operational needs.
11.1 What Constitutes a Material Change
We consider the following to be material changes requiring 30-day advance notice and, in some cases, renewed parental consent:
Material Changes Requiring Notice and Consent:
• NEW data collection practices - Collecting types of data we didn't collect before (e.g., adding location tracking, collecting photos)
• NEW third-party data sharing - Sharing with parties not previously disclosed in this policy
• CHANGES to how we use children's personal information - Using data for purposes not previously described
• WEAKENING of security or privacy protections - Reducing encryption, removing privacy features
• CHANGES to data retention periods - Keeping data longer than previously stated
• CHANGES to parental rights or access procedures - Making it harder to access or delete data
• CHANGES to arbitration or dispute resolution terms - Altering how disputes are resolved
• CHANGES to voice/audio processing - If we ever started storing audio (we currently don't and don't plan to)
• CHANGES to children's data use for AI training - If we started using individual children's data to train models (we currently don't)
Non-Material Changes (updated on website, no advance notice required):
• Clarifications or corrections that don't change the meaning or substance • Adding new privacy protections or security measures • Contact information updates (new email, phone, address) • Grammar, formatting, or organizational changes • Updates to third-party privacy policy links (when providers update their policies) • Adding detail to existing practices without changing what we actually do • Legal updates that don't affect our practices (e.g., new laws that we already comply with)
11.2 How We Notify You of Material Changes
For material changes, we will:
1. Email Notification (30 days in advance): • Sent to your account email address • 30 days before the changes take effect • Clear subject line: "Important: Aiino Privacy Policy Changes" • Plain language summary of what changed and why • Link to full updated policy • Link to current policy for comparison • Explanation of your options
2. Prominent In-App Notification: • Displayed upon next login • Cannot be dismissed without acknowledging • Summary of key changes • Link to full policy • Option to review changes before continuing
3. Website Update: • Updated "Last Updated" date at top of policy • Change summary at top of policy page • Full policy updated with effective date
4. Change Log: • Maintained at aiino.ai/privacy-policy-changes • Complete history of all policy versions • Side-by-side comparison of changes • Archived versions available for reference
Example Email Notification:
Subject: Important: Aiino Privacy Policy Changes - Action Required
Dear Parent,
We're updating our Privacy Policy, effective March 1, 2026.
WHY WE'RE CHANGING:
• To provide more creative learning opportunities
• Based on parent feedback requesting art features
YOUR OPTIONS:
• Continue using Aiino (your child can use drawing features)
• Disable drawing feature in Settings
• Delete your account before March 1 (data permanently deleted)
REVIEW FULL CHANGES:
[Link to updated policy]
[Link to current policy]
[Link to side-by-side comparison]
QUESTIONS?
Contact us: info@aiino.ai
You have until March 1, 2026 to review these changes.
Thank you for trusting Aiino with your child's education.
The Aiino Team
11.3 Your Options When We Make Material Changes
When we make material changes, you have these options:
Option 1: Continue Using the Service • Your continued use after the effective date constitutes acceptance of changes • New policy applies to your account • You can still delete your account later if you change your mind
Option 2: Delete Your Account Before Changes Take Effect • No penalty for deleting before effective date • All data permanently deleted • No charges for remaining subscription period (for policy changes)
Option 3: Disable Specific Features • If changes relate to optional features (e.g., new voice features), you can disable them • Continue using other features under existing terms
Option 4: Contact Us with Questions • Email info@aiino.ai with subject "Policy Change Questions" • We'll explain changes in detail • We'll address your concerns • We may adjust changes based on feedback
For Changes Requiring Renewed Consent:
For certain sensitive changes (e.g., changes to voice features, new data collection), we may require you to actively provide renewed consent rather than accepting through continued use.
This means: • You'll see a consent screen in the app • You must actively agree to continue using affected features • Features disabled until you provide consent • You can choose not to consent and continue using other features
11.4 Non-Material Updates
For non-material changes (clarifications, link updates, etc.):
We will: • Update the policy on our website • Update the "Last Updated" date • Add to change log at aiino.ai/privacy-policy-changes
We will NOT: • Send email notifications • Require renewed consent • Wait 30 days before implementing
You can: • Check change log to see what changed • Contact us with questions • Subscribe to policy update notifications (optional)
11.5 Consent to Other Policies
By agreeing to this Privacy Policy, you also acknowledge and consent to our other policies that govern your use of the Aiino app:
Related Policies: • Terms of Use - Legal agreement for using the Service • Community Guidelines - Rules for appropriate use • Acceptable Use Policy - What's allowed and not allowed • Subscription Terms - Payment and billing terms
These policies: • Are incorporated by reference into this Privacy Policy • Are subject to updates (we'll notify you of material changes) • Work together to govern your use of Aiino
Where to find them: • aiino.ai/terms • aiino.ai/community-guidelines • Linked in app Settings > Legal
You are encouraged to review these policies regularly to stay informed.
11.6 Policy Change Log
We maintain a complete change log of all policy updates for transparency.
Change Log Location: aiino.ai/privacy-policy-changes
What's in the change log: • All versions of the Privacy Policy since launch • Date of each version • Summary of changes • Whether changes were material or non-material • Effective date of each version • Archive of previous versions (full text)
Current Version Information:
Version: 1.0
Effective Date: January 22, 2026
Last Updated: January 22, 2026
Next Scheduled Review: July 2026
Type: Initial version
Previous Versions: None (this is our first version)
12. State-Specific Privacy Rights (US)
If you reside in certain U.S. states, you may have additional rights under state privacy laws beyond those provided by COPPA.
12.1 Applicable State Laws
This section applies to residents of:
• California - California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) • Virginia - Virginia Consumer Data Protection Act (VCDPA) • Colorado - Colorado Privacy Act (CPA) • Connecticut - Connecticut Data Privacy Act (CTDPA) • Utah - Utah Consumer Privacy Act (UCPA)
Additional states may be added as they enact privacy laws.
12.2 Additional Rights Under State Laws
In addition to your rights under Section 10 (Your Privacy Rights), state privacy laws may provide:
Right to Know: • Know what categories of personal data we collect and disclose • Understand the specific pieces of personal information we've collected • Know the purposes for which we use personal data • Know the categories of third parties with whom we share personal data
Right to Delete: • Request deletion of your personal data (subject to certain legal exceptions)
Right to Correct: • Request correction of inaccurate personal data
Right to Opt-Out of Sale/Sharing: • Opt out of the "sale" or "sharing" of personal data (as defined by state law) • Opt out of sharing for cross-context behavioral advertising
Right to Opt-Out of Automated Decision-Making: • Opt out of profiling or automated decision-making that has legal or significant effects
Right to Non-Discrimination: • Not be discriminated against for exercising your privacy rights • Receive equal service and pricing
Right to Limit Use of Sensitive Personal Information (California): • Limit our use of "sensitive personal information" to what's necessary to provide the Service
12.3 California-Specific Rights (CCPA/CPRA)
12.3.1 California Privacy Rights Notice
Business or Commercial Purposes for Collection: • Provide and improve the Service • Personalize educational content • Process payments and manage subscriptions • Communicate with you about your account • Ensure security and prevent fraud • Comply with legal obligations • Respond to your requests and provide customer support
Categories of Third Parties We Share Personal Information With: • Cloud service providers (AWS) • AI service providers (AWS Bedrock via AWS Bedrock) • Crash report providers (Firebase) • Payment processors (Apple, Google) • Email service provider (Amazon SES)
Data Retention: See Section 9 for detailed retention periods. Generally: • Account data: Until account deletion • Transcripts: 7-90 days (your choice) • Usage data: Up to 12 months (anonymized)
12.3.2 Do Not Sell My Personal Information
We do not sell personal information.
We have never sold personal information, and we have no plans to do so in the future.
However, you have the right to opt out if our practices ever change.
To opt out of any future sale of personal information: • Email: info@aiino.ai • Subject: "Do Not Sell My Personal Information" • We will confirm receipt and honor your request
We will place a "Do Not Sell or Share My Personal Information" link in: • Website footer at aiino.ai • App Settings > Privacy > California Privacy Rights
12.3.3 Limit Use of Sensitive Personal Information
Under CPRA, the following information we collect is considered "sensitive personal information":
• Child's precise age - Sensitive because it relates to a minor • Text transcripts that may contain sensitive topics - Could include health, emotions, etc.
You can limit our use of sensitive personal information to only what's necessary to provide services you requested.
To limit use of sensitive personal information: • Parent Dashboard: Privacy > Limit Sensitive Data Use • Email: info@aiino.ai with subject "Limit Sensitive Data"
What this means: • We will only use sensitive information to provide the core Service • We will not use it for analytics or service improvement (even in anonymized form) • Personalization may be less effective
12.3.4 Opt-Out of Automated Decision-Making/Profiling
We use AI to personalize educational content and adapt to your child's learning pace. This may constitute "profiling" under California law.
To opt out of AI personalization: • Settings: Personalization > Disable AI Personalization • Parent Dashboard: Features > AI Personalization > OFF
Note: This may reduce educational effectiveness, as content will not adapt to your child's level.
12.3.5 California "Shine the Light" Law
California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes.
We do not disclose personal information to third parties for their direct marketing purposes.
If you have questions about this, email info@aiino.ai with subject "Shine the Light Request".
12.3.6 California Minors' Privacy Rights
California Business and Professions Code Section 22581 allows California residents under 18 to request removal of content they posted.
Our policy: • Children do not post content visible to others (no social features) • Parents can delete all content (conversation transcripts) at any time • See Section 10 (Right to Deletion) for instructions
12.4 Other States' Privacy Rights
Virginia, Colorado, Connecticut, and Utah residents have similar rights to California residents, with some variations.
Key rights include: • Right to confirm whether we're processing your personal data • Right to access your personal data • Right to correct inaccuracies • Right to delete personal data • Right to obtain a copy of your data • Right to opt out of targeted advertising (we don't do this) • Right to opt out of sale of personal data (we don't sell data) • Right to opt out of profiling (you can disable AI personalization)
How to exercise these rights: See Section 10 for detailed instructions, or: • Email: info@aiino.ai with subject "[State] Privacy Request" • Include: Your state of residence, specific right you're exercising
12.5 How to Exercise Your State Privacy Rights
Methods to Submit Requests:
1. Parent Dashboard: • Privacy > State Privacy Rights • Select your state • Choose type of request • Submit online
2. Phone: • Call: +1 510 565 0510 • Say: "I'd like to make a state privacy rights request" • Available 24/7
Information to Include in Your Request: • Your full name • Email address associated with your account • State of residence • Specific right you wish to exercise • Details of your request • Preferred method of response
Verification Process:
To protect your privacy, we will verify your identity before processing requests:
For Account Holders: • Email confirmation (we send verification link to your account email) • Security questions • Multi-factor authentication (if enabled)
For Authorized Agents: • Written authorization from the account holder • Proof of agent's identity • Verification of account holder's identity
Response Time: • We will acknowledge your request within 10 business days • We will respond within 30 days (may extend to 60 days for complex requests) • We will notify you if we need more time
No Fee: • No charge for requests (unless excessive or repetitive) • If we must charge, we'll notify you in advance
12.6 Right to Appeal (Virginia, Colorado, Connecticut)
If you are a resident of Virginia, Colorado, or Connecticut and are not satisfied with our response to your privacy request, you have the right to appeal.
How to Appeal:
Email: info@aiino.ai
Subject: "Privacy Request Appeal - [State]"
Include: • Original request details • Our response • Reason for appeal • What outcome you're seeking
Appeal Process: • We will acknowledge your appeal within 10 days • We will provide a written decision within 30 days (Virginia) or 45 days (Colorado, Connecticut) • If we deny your appeal, we'll explain why and provide information about contacting your state Attorney General
Contact Regulatory Authorities:
If your appeal is denied, you can contact:
Virginia: • Virginia Attorney General • Website: oag.state.va.us • Consumer Protection Section
Colorado: • Colorado Attorney General • Website: coag.gov • Consumer Protection Section
Connecticut: • Connecticut Attorney General • Website: portal.ct.gov/AG • Consumer Protection Department
12.7 Authorized Agents
You may designate an authorized agent to submit privacy requests on your behalf.
Requirements for Authorized Agents:
Written Authorization: • Signed document from you authorizing the agent • Must be notarized or witnessed
Proof of Agent Identity: • Agent must provide their own identification • Business license (if representing a business)
Verification of Your Identity: • We will still verify your identity directly • May require you to confirm the agent's authority
To Submit as an Authorized Agent: • Email authorization documents to: info@aiino.ai • Subject: "Authorized Agent Request - [State]" • Include: All required documentation
12.8 Non-Discrimination for Exercising Rights
We will not discriminate against you for exercising your state privacy rights.
We will not:
Deny goods or services to you
Charge different prices or rates
Provide a different level or quality of service
Suggest that you will receive different prices or services
Retaliate in any way
We may: Charge different prices if the difference is reasonably related to the value provided by your data (we currently don't do this) Offer financial incentives for data collection (with your explicit opt-in consent - we currently don't do this)
13. Privacy Rights for Indian Users
13.1 Applicable Indian Laws
This section applies to users in India under:
• Information Technology Act, 2000 (IT Act) • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 • Digital Personal Data Protection Act, 2023 (DPDP Act - when effective)
13.2 Your Rights Under Current Indian Law (IT Act 2000)
Under the IT Act and related rules, you have the following rights:
Right to Be Informed: • Right to know what information is being collected • Right to understand how information is used • Right to know with whom information is shared
Right to Object: • Right to object to data processing you don't agree with • Right to withdraw consent
Right to Data Security: • Right to have your data protected with reasonable security practices • Right to be notified of data breaches
Right to Grievance Redressal: • Right to file a complaint with our Grievance Officer • Right to receive a response within one month
How to Exercise These Rights: See Sections 10 (Your Privacy Rights) and 13.5 (Grievance Officer) below.
13.3 Upcoming Rights Under DPDP Act (When Effective)
When India's Digital Personal Data Protection Act, 2023 becomes effective, you will have additional rights similar to GDPR:
Right to Access: • Right to obtain confirmation of whether we're processing your data • Right to access your personal data
Right to Correction: • Right to have inaccurate or incomplete data corrected
Right to Erasure: • Right to have your data deleted in certain circumstances
Right to Nominate: • Right to nominate another person to exercise your rights in case of death or incapacity
Right to Grievance Redressal: • Enhanced grievance redressal mechanism • Right to approach Data Protection Board of India
We will update this policy when the DPDP Act becomes effective and will notify Indian users of the additional rights.
13.4 Data Processing Under Indian Law
Lawful Basis for Processing:
We process personal data of Indian users based on: • Consent - You provide explicit consent during account setup and for specific features • Contract Performance - Processing necessary to provide the Service you've subscribed to • Legal Obligation - Processing required to comply with Indian laws
Sensitive Personal Data or Information (SPDI):
Under Indian law, the following is considered SPDI: • Passwords (we encrypt and hash these) • Financial information (processed by Apple/Google, not stored by us)
We handle SPDI with additional protections: • Enhanced encryption • Strict access controls • Mandatory Data Processing Agreements with processors • Explicit consent required
Purpose Limitation:
We collect and use personal data only for the purposes described in this Privacy Policy. We do not use data for unrelated purposes without obtaining fresh consent.
13.5 Grievance Officer for Indian Users
Under Indian law, we have designated a Grievance Officer to address your privacy concerns and complaints.
Grievance Officer Contact Information:
Email: info@aiino.ai
Subject Line: "Grievance - India"
Phone: +1 510 565 0510 (US number - Indian number not yet available)
Mailing Address:
Nomisma LLC
ATTN: Grievance Officer
33438 13th St
Union City, California 94587
United States
Note: We do not currently have a registered office or local representative in India. All correspondence should be sent to the above US address or via email for fastest response.
Grievance Redressal Process:
Submit Your Grievance: • Email info@aiino.ai with subject "Grievance - India" • Include: Your account email, nature of grievance, desired resolution
Acknowledgment: • We will acknowledge receipt within 48 hours • You'll receive a ticket number for tracking
Investigation: • We will investigate your grievance thoroughly • May contact you for additional information
Resolution: • We will provide a resolution within one month (30 days) • You'll receive a written response explaining the outcome
Appeal: • If unsatisfied, you can email back to request reconsideration • You can also contact Ministry of Electronics and Information Technology (MeitY)
Types of Grievances We Handle: • Privacy complaints • Data security concerns • Questions about data usage • Requests to exercise your rights • Complaints about our service • Any other concerns related to your data or privacy
13.6 Data Storage for Indian Users
Current Data Storage Location:
Data for Indian users is currently stored in us-west1 (Oregon, United States).
Why United States Storage: • Our infrastructure is currently US-based with AWS • Provides excellent performance and reliability for Indian users • Complies with current Indian privacy laws (IT Act 2000) • All data protections in this Privacy Policy apply
Data Transfer Safeguards: • Encryption in transit and at rest • Data Processing Agreement with AWS • Compliance with Indian IT Act requirements • Your rights under Indian law remain intact
Future Data Localization (If Required by DPDP Act):
If the DPDP Act requires data localization, we are prepared to comply:
Our Plan: • Migrate Indian user data to AWS ap-south-1 (Mumbai, India) • Complete migration within timeframe required by law • Notify Indian users 30 days before any changes to data storage location • Ensure seamless transition with no data loss or service interruption • All protections in this Privacy Policy will continue to apply
Commitment:
We will comply with all Indian data protection requirements as they are enacted and will keep Indian users fully informed of any changes.
13.7 Data Minimization for Indian Users
As part of our commitment to data minimization principles under Indian privacy law and best practices:
What We Don't Store (Even Though It Might Help Compliance):
• IP addresses - Even though storing IP addresses could help us verify Indian residency for compliance purposes, we have chosen not to log or store them to protect your privacy
• Precise location data - We don't collect GPS coordinates or track your physical location
• Unnecessary device identifiers - We collect only what's essential for the Service to function
• Excessive personal information - We don't collect real names, photos, or other identifying information beyond what's necessary
Privacy Beyond Legal Requirements:
This approach exceeds the minimum requirements of the IT Act 2000 and anticipated DPDP Act requirements, providing enhanced protection for Indian families.
What This Means for You:
While we temporarily access your IP address during API calls (as required for basic internet communication), we do not retain this information. This means we cannot: • Track your location history over time • Build profiles based on where you access the app from • Share location data with third parties (because we don't store it) • Use location for advertising or marketing
This privacy-protective architecture demonstrates our commitment to Indian families' privacy rights.
13.8 Content Moderation for Indian Users
Aiino respects Indian cultural values, sensitivities, and diversity. Our AI is designed to:
What We Do: Respect all religions and communities (Hindu, Muslim, Sikh, Christian, Buddhist, Jain, and all others)
Avoid sensitive political topics inappropriate for children
Use age-appropriate, respectful language
Respect family structures and traditions
Provide content appropriate for Indian children aged 3-9
Avoid stereotypes or bias
What We Filter:
Religious insensitivity or disrespect toward any faith
Politically divisive or partisan content
Culturally inappropriate topics for children
Content that violates Indian law or cultural norms
Language or topics that could offend Indian families
Language Support:
Currently Available: • English (Indian English)
Planned: • Hindi (in development) • Additional Indian languages (future)
Report Inappropriate Content:
If you encounter any content that you believe is inappropriate, culturally insensitive, or concerning:
• Email: info@aiino.ai • Subject: "Content Report - India" • Include: Screenshot or description of concerning content, why it's inappropriate
We will review all reports within 48 hours and take appropriate action.
13.9 Parental Verification for Indian Users
For Indian users, we offer One-Time Password (OTP) verification as a free, convenient parental consent method.
Why OTP for India: • No credit card required (many Indians don't use credit cards regularly) • Free verification (no charges) • Instant verification • Widely trusted method in India • Complies with Indian regulations
How It Works: See Section 7.2 for detailed OTP verification process.
OTP Privacy: • Your mobile number is used only for verification • Stored securely with encryption • Never shared with third parties • Can be updated in Settings anytime • Not used for marketing or other purposes
13.10 Subscription Pricing for Indian Users
Pricing in Indian Rupees:
All prices displayed to Indian users are in INR (Indian Rupees) and include all applicable taxes.
Subscription Plans:
• Explorer Plan: ₹799 per month (approximately 9.99 USD) • Pro Explorer Plan: ₹1,599 per month (approximately 19.99 USD)
• Master Explorer Plan: ₹2,399 per month (approximately 29.99 USD)
GST (Goods and Services Tax): • 18% GST is included in all displayed prices • GST details shown on your receipt/invoice • For business users: GST-compliant invoices provided
Payment Methods: • Google Play billing (UPI, Paytm, PhonePe, Credit/Debit cards) • All payment processing handled securely by Google
Refunds: • Processed through Google Play • Follow Google Play's refund policy • Typically processed within 5-7 business days to original payment method
14. Do Not Track Policy
Some web browsers and mobile operating systems transmit "Do Not Track" (DNT) signals to websites and online services to indicate that users don't want their online activity tracked.
Our DNT Policy:
We currently do not respond to DNT signals because:
• There is no industry consensus on how to interpret DNT signals • Different browsers implement DNT differently • There is no standardized framework for what websites should do when receiving DNT signals
But Here's What We Do Anyway:
Even though we don't respond to DNT signals specifically, our practices are already privacy-protective:
We do not track users across websites or apps
We do not use children's data for advertising or marketing
We do not sell personal information
We do not share data for cross-context behavioral advertising
We do not build advertising profiles
We do not use tracking cookies
If a DNT standard is established in the future:
If an industry standard for DNT emerges that provides clear, consistent guidance, we will: • Review the standard • Update our practices if necessary • Update this Privacy Policy to reflect our DNT response • Notify users of any changes
Your Privacy Controls:
Instead of relying on DNT, you can control your privacy directly:
• Delete your data: See Section 10 (Your Privacy Rights)
• Control permissions: Device settings > Aiino > Permissions
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We're here to help!
15.1 General Contact Information
Nomisma LLC
Email: info@aiino.ai
Phone: +1 510 565 0510 (Available 24/7)
Mailing Address:
Nomisma LLC
33438 13th St
Union City, California 94587
United States
Business Hours: We provide support 24/7 via email and phone
Website: aiino.ai
15.2 Specific Inquiry Types
To help us route your inquiry to the right person and respond more quickly, please use these specific email subjects:
For Privacy Questions:
• Email: info@aiino.ai
• Subject: "Privacy Question"
For Data Requests (Access, Deletion, Correction):
• Email: info@aiino.ai
• Subject: "Data Access Request" (or "Data Deletion Request", "Data Correction Request", etc.)
For Security Issues or Vulnerabilities:
• Email: info@aiino.ai
• Subject: "Security Issue - URGENT"
• We will respond within 24 hours
For COPPA-Related Questions:
• Email: info@aiino.ai
• Subject: "COPPA Question"
For Indian Users (Grievances):
• Email: info@aiino.ai
• Subject: "Grievance - India"
• See Section 13.5 for Grievance Officer details
For State Privacy Rights (California, Virginia, etc.):
• Email: info@aiino.ai
• Subject: "[State] Privacy Request - [Type]"
• Example: "California Privacy Request - Data Access"
For Legal Notices:
• Email: info@aiino.ai
• Subject: "Legal Notice"
• Also send via certified mail to our physical address above for important legal matters
For DMCA Copyright Notices:
• Email: info@aiino.ai
• Subject: "DMCA Notice"
• See our Terms of Use for DMCA requirements
For Feedback or Suggestions:
• Email: info@aiino.ai
• Subject: "Feedback"
For Account Support or Technical Issues:
• Email: info@aiino.ai
• Subject: "Account Support" or "Technical Issue"
15.3 Response Time
How quickly we respond:
• General inquiries: Within 48 hours (business days) • Privacy rights requests: Within 30 days (may extend to 60 days for complex requests) • Security issues: Within 24 hours • Grievances (India): Acknowledgment within 48 hours, resolution within 30 days • Urgent safety concerns: Immediate response
We prioritize: • Child safety concerns (immediate response) • Security issues (24-hour response) • Privacy rights requests (legally required timelines)
15.4 Language Support
Primary Support Language: English
Additional Languages (Planned): • Hindi (in development for Indian users) • Other languages as we expand
If you need assistance in a language other than English: • Indicate this in your email • We will do our best to accommodate • We may use translation services to assist
15.5 Support
Please use email for: • Privacy rights requests (we need written documentation) • Detailed questions • Non-urgent matters • Requests requiring research or review
15.6 In-App Support
Parent Dashboard Support: • Open Parent Dashboard • Go to Help & Support • Browse FAQs • Submit a support ticket • Chat with support (coming soon)
15.7 Social Media
We may provide support through social media channels in the future. Current official channels:
• Website: aiino.ai • Email: info@aiino.ai (most reliable contact method)
Be careful of impersonators: Always verify you're contacting official Aiino channels. We will never ask for your password or payment information via social media.
Document Information
Privacy Policy Version: 1.0
Effective Date: January 22, 2026
Last Updated: January 22, 2026
Next Scheduled Review: July 2026
Change Log: For a complete history of changes to this Privacy Policy, visit: aiino.ai/privacy-policy-changes
Print Version: You can print this policy directly from your browser for your records.
Questions? Email info@aiino.ai - We're happy to help explain any part of this policy in plain language.
Acknowledgment
By creating an account and using the Aiino Service, you acknowledge that:
You have read and understood this Privacy Policy in its entirety
You are the parent or legal guardian of the child who will use the Service
You consent to the collection, use, storage, and sharing of information as described in this policy
You understand your rights and how to exercise them
You agree to supervise your child's use of the Service
You understand that you can withdraw consent and delete your account at any time
You have the authority to provide consent on behalf of your child
All information you've provided is accurate and truthful
Thank you for trusting Aiino with your child's education and privacy.
We take this responsibility seriously and are committed to protecting your child's privacy, safety, and providing an exceptional educational experience.
Questions, Concerns, or Feedback?
We genuinely want to hear from you. Email us at info@aiino.ai anytime.
Aiino - Safe, Smart Learning for Kids
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