Privacy Policy 1-3
1. Introduction
1.1 Welcome to Aiino!
Welcome! We are excited to have you and your child join the Aiino AI community. Our app, provided by Nomisma LLC ("we," "us," "our"), is a play-based learning application designed for children between the ages of 3 and 9.
This Privacy Policy explains what information we collect from you and your child, how we use it, how we protect it, and the rights you have concerning your data.
Before your child can use the Aiino app, you (the parent or guardian) must review and consent to this Privacy Policy. By using the Aiino app, you agree to the terms described in this Privacy Policy.
1.2 Geographic Availability
Important Notice: Aiino is currently available in selected countries where we can ensure full legal compliance, secure payment processing, and age-appropriate content moderation.
Currently Available In: • United States, India, Africa and other countries
Not Currently Available In: European Union, United Kingdom, China, Russia, Nigeria, Vietnam, Turkey, Switzerland, and other countries listed on our availability page.
For a complete list of supported regions, please visit aiino.ai/availability
Coming Soon: We are working toward expanding to the European Union and United Kingdom. We will notify users when these regions become available.
Important Legal Notice: References to GDPR and EU/UK privacy regulations in this policy are included for informational purposes as we plan future expansion to these regions. Currently, these provisions are not applicable as we do not serve users in the European Economic Area, United Kingdom, or Switzerland. This policy is designed to comply with privacy laws in our current operating regions and will be enhanced with additional GDPR-specific requirements before we launch in the EU/UK.
1.3 Our Commitment to Child Privacy
Aiino is designed for children aged 3-9, and we try to follow all applicable privacy regulations, including:
• COPPA (Children's Online Privacy Protection Act) in the United States
• CCPA/CPRA (California Consumer Privacy Act / California Privacy Rights Act)
• VCDPA (Virginia Consumer Data Protection Act)
• CPA (Colorado Privacy Act)
• CTDPA (Connecticut Data Privacy Act)
• UCPA (Utah Consumer Privacy Act)
• India IT Act 2000 and Information Technology (Reasonable Security Practices) Rules, 2011
• GDPR (General Data Protection Regulation - when we expand to EU/UK)
Our Commitment to Default Privacy: To protect your child's privacy from the very first moment they use our app, we enable stronger privacy settings by default before you provide verifiable parental consent. During this initial period, we do not collect personal information from your child, and features like voice conversations and push notifications are disabled to ensure a safe and private experience.
1.4 Key Terms & Definitions
To help you understand this policy, here are key definitions:
"Child" or "Children": A child who uses the Service under the consent and supervision of their Parent (aged 3-9).
"Parent": A parent or legal guardian of a Child.
"Personal Information": Information that identifies, relates to, or could reasonably be linked with a particular individual or household.
"Service": The Aiino AI mobile application, our website (aiino.ai), and all related content and features provided by us.
"We," "Us," "Our," or "Aiino": Nomisma LLC, the company providing this Service.
2. What Information We Collect
Aiino collects only the minimum information required to provide and improve our services. We are transparent about the types of data we collect and how we use it.
2.1 Information You Provide to Us
Parent Account Information:
When you create an account, we collect: • Email address - Used for account authentication, password resets, and important communications about your account • Password - Securely hashed using bcrypt encryption and never stored in plain text. We cannot see or recover your password.
Payment Information:
To process your subscription, we use trusted third-party payment processors: • Apple App Store (for iOS users) • Google Play Store (for Android users)
We never store your full credit card details. We only receive a secure payment token from Apple or Google to confirm your subscription status.
Child Information (provided by the parent):
During account setup, you provide minimal information about your child:
• Nickname - We strongly encourage the use of non-identifiable names (e.g., "Buddy," "Explorer," "Little Star") to protect your child's privacy. We do not require or request your child's real name.
• Age - This helps us customize educational content to be age-appropriate and effective. We only collect the child's age (3-9), not their birthdate.
Important: We do not collect personally identifiable information (PII) from your child such as: ❌ Real names or last names
Photos or videos
Audio recordings
Precise location or GPS coordinates
Contact information (phone, email, address)
School information
Social media profiles or usernames
2.2 Information Collected Automatically
Device and Technical Information:
We collect details such as: • Device type and model (e.g., iPhone 13, Samsung Galaxy S22) • Operating system and version (e.g., iOS 17.2, Android 14) • App version you're using • Mobile carrier information • Device language settings • Time zone • Screen resolution
This information helps us optimize the app's performance and provide a seamless user experience across different platforms.
Usage Data:
We collect data on how the app is used, such as: • Which features are accessed (stories, games, AI conversations, educational activities) • Duration of use and session times • Interactions with educational content • Time spent on specific activities • Learning progress and achievements • Features enabled or disabled • When you last used the app
This aggregated and anonymized data helps us improve the app's functionality and educational effectiveness. This data is used only in aggregate form and cannot be traced back to any individual child.
2.3 Privacy Advantage:
This privacy-protective architecture means:
• We cannot track your location history over time
• We cannot build a profile of where you've accessed the app from
• No IP address logs exist that could be compromised in a data breach
• Your location privacy is protected beyond legal requirements
2.4 Voice Input and Text Transcripts
Our app allows your child to interact with Aiino using their voice. Here is exactly how this works:
On-Device Voice Capture (Audio Never Leaves the Device):
When your child speaks:
The device microphone captures their voice
The device's built-in speech recognition (Apple Speech Recognition for iOS or Google Speech Services for Android) converts that voice to text locally on the device
The audio is processed only for this conversion and is then immediately discarded
Aiino does not receive, access, or store any audio recordings of your child's voice
What We Collect:
After conversion, we receive only the text transcript of what your child said (together with the AI's responses).
These text transcripts may contain information your child chooses to share in the conversation (for example, "I have a little brother" or "My favorite color is blue").
We do not:
Create or store voiceprints
Analyze tone, pitch, or voice characteristics
Use voice for identification or authentication
Build voice profiles
How We Use Text Transcripts:
We use text transcripts to: • Generate conversational responses from our AI models • Provide and improve educational and play-based experiences • Personalize learning content in a child-appropriate way (e.g., adapting difficulty or topics) • Allow parents to view conversation history in the Parent Dashboard • Maintain security, quality assurance, and debug issues • Ensure content safety and appropriateness
How Long We Keep Text Transcripts:
We store text transcripts for 90 days (default) to support conversation continuity, personalization, and parent review.
Parents can choose a shorter retention period:
• 7 days • 30 days • 90 days (default)
Change your setting at: Settings > Privacy > Transcript Retention
After the retention period expires, transcripts are permanently deleted or irreversibly anonymized (stripped of any potentially identifying information).
Parents can request earlier deletion of transcripts at any time (see "Your Privacy Rights" below).
Speech Recognition Technology:
Voice-to-text conversion on your child's device uses the device's own speech recognition technology:
iOS Devices: • Apple Speech Recognition - Processes voice on-device • Audio does not leave the device unless you've enabled Siri or other Apple services • Privacy Policy: https://www.apple.com/legal/privacy/
Android Devices: • Google Speech Services - May process voice on Google servers depending on your device settings • Processing is controlled by your device manufacturer, not Aiino • Privacy Policy: https://policies.google.com/privacy
This processing happens on the device or within your device manufacturer's systems, under the control of your device manufacturer or operating system provider.
Aiino does not control how your device provider processes audio for this conversion.
We recommend reviewing the privacy policy of your device provider for more information about their speech recognition services.
Your Privacy Controls:
You can control voice features at multiple levels:
Device Settings: • iOS: Settings > Privacy & Security > Speech Recognition > Aiino (Enable/Disable) • Android: Settings > Apps > Aiino > Permissions > Microphone (Allow/Deny)
In-App Settings: • Settings > Voice Conversation > Enable/Disable • Parent Dashboard > Features > Voice Features
Voice features are disabled by default until you explicitly enable them and provide consent during the setup process.
3. How We Use Your Information
We use the information we collect for the following purposes:
Account Management: To create and maintain your account, authenticate logins, manage access to the app, and process subscription changes.
Payment Processing:
To complete transactions for subscriptions via our payment partners (Apple App Store, Google Play Store), verify parental consent through payment verification, and send payment receipts.
Text Conversation and Learning Support:
We use your child's text conversation transcripts to: • Generate AI responses that are educational, age-appropriate, and engaging • Maintain continuity in stories and learning activities across sessions • Tailor experiences to your child's age, interests, and progress • Personalize educational content to match learning pace • Remember context from previous conversations
Parent Visibility and Safety:
We make text transcripts available to you in the Parent Dashboard so you can: • Review your child's conversations with the AI • Monitor for safety and appropriateness • Understand what your child is learning • Manage their learning experience • Delete conversations if desired • Report any concerns
No AI Model Training by Third Parties:
Our third-party AI providers (AWS Bedrock) process transcripts only to generate responses on our behalf. They are contractually prohibited from:
Using Aiino data to train their own AI models
Storing data beyond what's necessary to generate responses
Using data for any independent purposes
Sharing data with any other parties
No Internal AI Training on Individual Data: Aiino does not use your child's individual conversation transcripts to train AI models. We do not use identifiable data from individual children to improve AI systems.
Aggregated Analytics Only: We may use anonymized, aggregated data (data that cannot be used to identify or contact any individual child in the real world) to:
Identify technical issues.
Measure overall app effectiveness.
Privacy Note: This aggregated data includes no personal identifiers and cannot be linked to any specific child.
Customer Support: To respond to your inquiries, send service-related messages (such as receipts, password resets, account notifications), provide technical support, and assist with account issues.
App Improvement: We analyze aggregated, non-identifiable data to: • Understand usage trends and popular features • Fix bugs and technical issues • Improve user interface and user experience • Develop new educational content • Optimize app performance • Make informed product decisions
This data is anonymized and cannot be traced back to any individual child or family.
Legal Compliance and Security: To enforce our Terms of Service, prevent fraud and abuse, detect security issues, protect the rights and safety of users, and ensure compliance with applicable laws like COPPA, CCPA, and Indian IT Act.
Communication: To send you important information about: • Changes to our policies or terms • Security alerts • Account status updates • Subscription renewals • Service interruptions • New features (only if you've opted in to product updates)
Legal Basis for Processing (GDPR - Future EU/UK Users):
When we expand to the EU/UK, we will collect and process personal information only where we have a legal basis:
• Consent: You provide explicit consent for specific purposes (e.g., enabling voice features, receiving marketing communications)
• Contract Performance: Processing is necessary to provide the Service you've subscribed to and to fulfill our contractual obligations
• Legitimate Interests: We have legitimate business interests in improving our app, protecting legal rights, and preventing fraud (balanced against your privacy rights and interests)
• Legal Obligation: We must process data to comply with laws and regulations (e.g., COPPA, tax laws, court orders)